Error ws-43699-1 on the PS4 is caused by a purchased, unable to download game from the PSN store. It happens when you purchase a game from the PSN store and it doesn't download. 

However, the funds are deducted from your payment method. The error then shows up when you try to re-download/add the game to cart. 

Below is how you fix error ws-43699-1;

  • Restore Licenses.
  • Deactivate and Reactivate your PS4 as Primary.
  • Use PlayStation App.
How to fix error ws-43699-1 on PS4


Restore Licenses

Error ws-43699-1 can be fixed by Restoring Licenses on the PS4. Restoring Licenses will fix the download not showing when you purchased the game. To restore Licenses on the PS4 follow the steps below?
  1. Go to (Settings)
  2. Select [Account Management]
  3. Followed by [Restore Licenses]. You should be prompted with the message
    'If you become unable to use content you download from PlayStation Store, there might be a problem with the licenses for the content. Try restoring the licenses.
    If you select Restore, all applications on use will be closed'
  4. Select [Restore]
wait until the operation has been completed and then try to redownload the game you purchased or check the downloads.

Deactivate and Reactivate your PS4

 To solve error ws-43699-1, you need to deactivate and reactivate your PS4 as primary. This the PS4 will resynchronize every data between your PS4 and the PSN server. You can do this by following these steps:
  1. Go to (Settings)
  2. Select [Account Management]
  3. Activate your PS4 as Primary
  4. Followed by [Activate].(if your PS4 is already activated for your account you should deactivate it first and then select activate afterwards).
Restart you console and check if the download has start or download it again the error should be gone.

Use the PlayStation App

The PlayStation app is the last step you can try if the above steps don't work. With the PlayStation app you are able to add downloads from the App. The PlayStation App is on both Android and iOS devices. You can either download it from Play store or App store and install it on your smartphone.

To fix the error ws-43699-1 with the PlayStation App you have to find the game you purchased from PSN select it and press download to console. This way the download will appear directly on the PS4 in the downloads or purchases. Congratulations you have just bypassed the error ws-43699-1.

FAQs

What causes error ws-43699-1 on the  PS4?

Error ws-43699-1 is caused by bad synchronization between the PS4 console and PSN when purchasing the game title.

Why are my PS4 downloads slow?

Your PS4 downloads maybe slow due a lot of reasons. These include slow network, bad connections with router, hardware been used etc. See this article to improve the download speed Do Games download faster in Rest mode

Why are my games frequently getting locked on PS4?

If your digital games are frequently getting locked it is because your PS4 isn't activated as Primary. To avoid your PS4 digital games being locked, activate your PS4 as Primary by following the steps below
  1. Go to (Settings)
  2. Select [Account Management]
  3. Activate your PS4 as Primary
  4. Followed by [Activate]