For gamers, the frustration of purchasing a new game and not being able to find it in their PlayStation library can be frustrating. 


This issue has been reported by some PlayStation 5 (PS5) and PlayStation 4 (PS4) users. If you're facing this frustrating situation, don't worry.

I have compiled a troubleshooting guide to help you resolve the issue and get you back to gaming.


Here's how to solve games not showing in Library

1. Check Internet Connection

Before going into complex solutions, we start with the basics. A stable internet connection is crucial for the PS5 to sync your purchased games with your library.


Ensure that your PS5 is properly connected to the internet. For optimal performance, consider using a wired connection, as it tends to be more stable than Wi-Fi.


2. Restore Licenses

Your purchased games are associated with licenses that need to be restored occasionally. If your PS4 doesn't recognize a game, it might be due to an issue with these licenses.

Restoring licenses can help if your purchased games are not showing up due to a licensing issue.

On occasion, issues can arise with the licensing of your purchased games. To fix this, you can try restoring licenses on your PS5 or PS4:


For PS5

  1. Go to the Settings menu.
  2. Select "Users and Accounts."
  3. Choose "Other."
  4. Select "Restore Licenses."

For PS4

  1. Navigate to the Settings menu.
  2. Choose "Account Management."
  3. Select "Restore Licenses."


3. Manually Search for the Game

If the game is not appearing in the library, try manually searching for it in the PlayStation Store. Once you find the game, select it, and if it's already purchased, you should see an option to download it.


4. Check for Hidden Games

It's possible that your purchased games are in your library but are hidden. Here's how you can check:

On PS4

  • Go to your Library.
  • Open the "Purchased"
  • Press option and select Check Hidden Content Items

check hidden games in Library


Now once you do this you should be able to see all the games you have purchased that were not showing in the Library.


Hidden content items


On PS5

  • Go to Library
  • Your collection
  • Press options and toggle Hidden Items

Hidden games in library ps5


5. Check Your Account

Ensure that you are logged into the correct PlayStation Network account. Purchased games are tied to your PSN account, so if you're logged into a different account, you won't see your purchased titles.


6. Wait and Refresh

Sometimes, newly purchased games might take a while to appear in your library. This delay could be due to server synchronization or other factors. Give it some time and try refreshing your library after a few minutes.


7. Check Your Purchase History

Sometimes, the purchase process might not have completed successfully. Check your purchase history to confirm whether the game was indeed purchased. If it's missing, you can attempt the purchase again


8. Check Your Library Filters

The PS5 library includes various filters and sorting options that can inadvertently hide certain games. 


Make sure you haven't accidentally applied filters that are excluding your purchased games from the list. Experiment with different sorting criteria to ensure nothing is being overlooked.


Conclusion 

The experience of purchased games not appearing in your library on PS5 or PS4 is a common issue that many gamers have faced. 


However, following this article, you can resolve the problem and get back to gaming.