The PlayStation Store (PS Store) is a very useful App on the PlayStation 5 (PS5), providing users with access to a huge library of games, downloadable content, and multimedia.
However, technical glitches and issues can sometimes impede your access to the PS Store on your PS5.
One common issue is the PS store failing to load bringing you the error Can't load Something went wrong. Please try again.
In this article, we will look into the potential reasons behind the PS Store not working on PS5 and then I will show you how to fix the issues and help you get your PlayStation store running and solve the error Can't load Something went wrong. Please try again.
Note: This article also applies to PS4. You can take the same troubleshooting steps on your PS4
Causes for PS Store Not Working on PS5
Several factors contribute to the PS Store not working on your PS5.
The causes listed below include most of the errors that stop you from using the PS store on PS5 including Can't load Something went wrong. Please try again.
These include:
1. Network Connection Issues
A stable internet connection is fundamental for the proper functioning of the PS Store on your PS5.
Online gaming, content downloads, and access to the store heavily rely on a consistent network connection.
Slow or unstable internet can result in the PS Store failing to load or causing slow performance.
Activities such as browsing the store, purchasing games, and downloading updates require a reliable connection to ensure a smooth experience.
2. Network Configuration Issues
Issues related to network configuration can cause connectivity problems between your PS5 and the access point (router).
Your PS5 might have difficulty communicating with the access point, leading to intermittent or no connection to the internet and the PS Store.
Double checking network settings, verifying Wi-Fi credentials, and ensuring that your access point is functioning correctly can help resolve these issues.
3. PS5 Thinks It's Connected to the Router
In some cases, your PS5 might display that it's connected to the router, but it might not have internet access due to configuration issues.
This scenario can arise from incorrect IP settings, DNS problems, or firewall restrictions.
Ensuring that your PS5's network settings are properly configured to facilitate both local connectivity and internet access is essential for accessing the PS Store and other online services.
4. System Software Updates
Regular updates to your PS5's system software are essential for maintaining compatibility with various services, including the PS Store.
Outdated system software can lead to conflicts, rendering the store inaccessible or causing errors during browsing and purchasing.
By keeping your system software up to date, you ensure that your PS5 is equipped with the latest features, security patches, and optimizations that contribute to the seamless functioning of the PS Store.
5. PSN Maintenance or Downtime
Sony periodically schedules maintenance activities and occasional downtime for the PlayStation Network (PSN).
During these periods, certain features, including the PS Store, might become temporarily unavailable.
These maintenance activities are crucial for the overall health and security of the network.
Checking the official PSN Service Status page can help you determine whether the PS Store's malfunction is due to ongoing maintenance or downtime.
6. Cache and Data Corruption
Cached data and temporary files accumulate over time as you use the PS Store. However, these cached files can become corrupted, leading to various errors and malfunctions.
This corruption can disrupt the store's functionality, causing issues such as slow loading times, missing images, or incomplete content displays.
Clearing the cache and allowing the system to rebuild the necessary files can often resolve these problems and restore the store's proper operation.
7. Account Issues
Your PlayStation Network (PSN) account plays a vital role in accessing the PS Store.
If there are any issues with your account, such as incorrect login credentials or account suspension due to violations of the PlayStation Network's terms of service, you might experience difficulties when trying to access the PS Store.
Verifying your account's status and ensuring that your login information is accurate can help eliminate account-related barriers to accessing the store.
8. Software Glitch
Even well designed software can sometimes encounter glitches or bugs that impede its performance.
The PS Store software on your PS5 is no exception. Glitches can manifest in various ways, such as freezing, crashing, or displaying incorrect information.
These glitches might prevent you from browsing the store or making purchases. Addressing software glitches often involves either waiting for a system update that addresses the issue or following specific troubleshooting steps provided by Sony.
9. Region Restrictions
The PS Store's availability and content offerings can vary depending on your geographical location.
Sony often implements region based restrictions to comply with legal regulations and licensing agreements.
If you are attempting to access the PS Store from a region where it is not officially supported or if you're trying to access content not available in your region, you might encounter restrictions or the store might not function as expected.
It's crucial to ensure that your PS5's region settings align with your actual location to avoid these issues.
How to Fix PS store not working on PS5
Now that we have looked at the causes of the PS store not working. I will now walk you through on how to fix this issue
Below are the steps to solving the PS Store not working issue on your PS5:
1. Check Network Connection Issues
Check if other devices are experiencing internet connectivity issues. If they are, this means your router or ISP is at fault.
You can also try opening other applications such as YouTube or Netflix to see if they load.
You can follow these additional tips if you are having connectivity issues
- Ensure your PS5 is within a reasonable range of your Wi-Fi router to maintain a strong signal.
- Restart your router to refresh the connection.
- Consider using a wired Ethernet connection for a more stable and reliable connection.
2. Check for PSN Maintenance or Downtime
Check the official PSN Service Status page for any ongoing maintenance or downtime.
If maintenance is ongoing, wait until it's completed and try accessing the PS Store again.
You can check the official PSN Status by clicking HERE and then selecting your country or region.
Ensure that everything is up and running including the PlayStation Store. If everything is fine in your region then lets go to the next troubleshooting step.
3. Clear Cache (Restart your console)
This is a very effective way to solve the PS store not working, most people ignore this but a simple restart or clearing cache will fix the issue.
To clear cache follow the steps below:
- Power off your PS5 completely, then unplug it from the power source.
- Wait for a few minutes before plugging it back in and turning it on. (Alternatively while the console is still unplugged press and hold the power button on the PS5 for 15 seconds)
- This helps clear cached data and potentially resolve software glitches.
4. Check the Network Configurations
Ensure that your Wi-Fi credentials (SSID and password) are correctly entered on your PS5. You can also access your router's settings and ensure that it is broadcasting the Wi-Fi signal properly.
You can also consider assigning a static IP address to your PS5 to avoid conflicts.
5. PS5 Thinks It's Connected to the Router
Sometime the PS5 will have cached memory of been connected to the router. You can fix this by going into Settings > Network > Settings, then Toggle 'Connect To The Internet' Off and then back On like the picture below:
Once you do this the console will reconnect to the router. You can now Open the PS store to see if that works.
See also: How to fix can't obtain IP address on PS56. Check your PSN Account
Ensure that you are using the correct PSN account and that you are signed in.
Also make sure that your PSN account is not suspended or banned.
If you suspect your account is suspended or banned, contact PlayStation Support for clarification and assistance.
PSN won't allow you to access any of their services including the store if your account is suspended or banned.
Related: How long is a Temporary Suspension on PSN
Check your Region
Ensure your PS5's region settings match your actual geographical location.
If you are in a different region, access the appropriate regional PS Store for your location. If not the PS store might not load.
Related: is the PS5 region locked?
Change DNS Settings
Adjusting your DNS settings to Google DNS might improve network connectivity to the PS Store. To do this follow the video below:
Conclusion
Experiencing issues with the PS Store on your PS5 can be frustrating, but with the troubleshooting steps I have listed in this article, you will get your PS store back up and running in no time as these fixes always works for me.
Thank you for reading and leave a comment if you have any questions.
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