Are you having trouble with your PS4 console failing to connect to PSN and getting the error ws-37469-9 while you try to connect to PSN. Well you are in the right place. Here I will explain everything that causes the error ws-37469-9 and how to fix it.
Without wasting much time, let us see what causes this error.
What causes the error ws-37469-9 on PS4
The error ws-37469-9 on the PS4 is caused by a failed connection to the server. When the PS4 console is unable to connect to the PSN server you get the error ws-37469-9.
There are various reasons that causes the PS4 not to connect to the PSN server and bring you the error ws-37469-9. Here are the reasons why your PS4 is unable to connect to the PSN server.
1. Your internet is not working
One of the causes of the error ws-37469-9 on the PS4 is that your internet is not working. When the internet is not working the PS4 will not connect to the PSN server and throw you the error.
The Fix
To fix this issue ensure that you have a working internet connection and that your PS4 is connected to the internet. Preferably you can change between wireless and wired connection to see if that improves the internet connection on your console.
2. PSN server is down
One of the most causes of the error ws-37469-9 on the PS4 is that the PSN server is down. The PSN server can sometimes be down due to a lot of reasons like maintenance. When that happens you will most likely get the error ws-37469-9.
The fix
To be sure if the PSN server is down you can check the PSN Server status and select the region you are in to see if the sever is down. Once you confirm the server is down, you will have to wait between 12-48 hrs. before you try to sign in again as PSN server doesn't take forever to come back up when it is down.
If the server is up and running and you continue getting the error, continue reading to see the next possible fix.
Related: Why am I randomly being signed out of PSN
3. Router Issues
Another reason why you are getting the error ws-37469-9 on the PS4 is that your router is faulty. Your router may not be allowing your PS4 to connect to the internet or it maybe blocking access to connecting to the PSN server.
It may also be that the ports are closed on the router.
The fix
You can try resetting your router to default settings and see if that helps. Alternatively you can also open all the ports on your router and enable DMZ. If doing this doesn't work, go on to the next cause and fix.
4. Your PS4 is out of date
Another reason why you are failing to sign in on to PSN is that your PS4 console is out of date. When your PS4 is out of date you will not be able to sign into PSN.
The fix
You can check for updates on your PS4 and make sure you are up to date. If you are not, then update your console to the latest system software update. To check for system software updates on your PS4 select (Setting) > [System Software Update].
This should automatically check for updates and update to the latest system software update.
5. Your IP address is banned
Another common reason why you are getting the error code ws-37469-9 on your PS4 console is that your IP address is banned from the PSN server. Sony bans IP addresses that violates their terms of use.
Sometime you might have not violated any of Sony's terms of use but your ISP (Internet service provider) may have given you an IP address that was already banned from the PSN server
The Fix
If your IP address is indeed banned from the PSN server then you might want to contact your ISP to change your IP address. Some package though do not allow you to change your IP address and will require you to pay extra money.
Alternatively you can try to use another router or another ISP as this will change the IP address you are using. You can also try to Hotspot your smartphone and connect your PS4 to the internet through your phone.
After you have done this try to sign in and the error ws-37469-9 should be gone. If the error still persist continue reading to see the next possible fix.
6. Expired Cookies
Expired cookies will bring you the error ws-37469-9 on your PS4. This happens because the cookies that are used to verify you are signed in PSN have expired. When this happens you will get the error ws-37469-9.
The Fix
This issue is very simple to fix. All you have to do is sign out from PSN and sign back in. This should bypass the error ws-37469-9 when you try to sign back in.
7. Password needs changing or resetting
Most of the time when you are getting the error WS-37469-9 on your PS4 it could be that your PSN password needs changing or resetting. This usually happens when Sony finds an unusual activity on your account like an unauthorized login or Sony thinks that someone is trying to get access to your account.
Sony will then not allow you to sign in until you change or reset your password.
The Fix
You can simply reset your password from your PS4, Desktop or PS app. To change your password on the PS4 go to [Settings] > (Account Management) > (Sign in).
You should now see the picture below. Now press the Triangle button (Forgot Your Password), put in you your email address address if it is not already there and then press next.
You should now receive an email which will give you a link to reset your password.
Conclusion
We have seen from the above article on how to fix the error WS-37469-9 on your PS4. If you have followed the article, you shouldn't be getting the error by now.
Mostly what causes this error is a failed communication between the PS4 and the PSN sever. It could be that the PSN server is blocking your console or that your router is not allowing your PS4 to connect to PSN.
These two are the most common causes of the error WS-37469-9.
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