can't obtain IP address within time limit error CE-109502-7


One common problem that PS5 users may encounter is the "Can't Obtain IP Address" error when trying to connect to the internet. 


This issue prevents the console from accessing the internet and may disrupt online gaming and other online features. 


In this article, we will explore various troubleshooting steps to help you fix the "Can't Obtain IP Address" problem on your PS5.

This error is also known as error CE-109502-7


What causes can't obtain IP address on PS5

The "Can't Obtain IP Address" issue on the PS5 can be caused by various factors, ranging from minor configuration problems to more complex network related issues.
 
Understanding the potential causes can help you troubleshoot and resolve the problem effectively. 

Here are some common reasons that can lead to the "Can't Obtain IP Address" error on the PS5:

  • Network Connectivity Issues: A primary cause of this error is a lack of proper network connectivity between the PS5 and the router. This can be due to loose or faulty Ethernet cables, Wi-Fi signal interference, or a weak wireless connection.

  • Router Configuration: Incorrect or misconfigured router settings can prevent the PS5 from obtaining an IP address. This includes issues with DHCP (Dynamic Host Configuration Protocol) settings, IP address conflicts, or MAC address filtering that may block the PS5 from connecting.

  • Router Firmware or Software Issues: Outdated router firmware or software can lead to compatibility problems with the PS5, causing issues when obtaining an IP address.

  • PS5 Software or System Glitches: Software bugs or system glitches on the PS5 can interfere with the network connection process, resulting in the "Can't Obtain IP Address" error.

  • Overlapping IP Addresses: If multiple devices on the network are assigned the same IP address, it can lead to conflicts and prevent the PS5 from obtaining its unique IP address.

  • Network Interference: Other electronic devices, such as cordless phones, or neighboring Wi-Fi networks, can cause interference and disrupt the Wi-Fi signal, leading to connectivity problems.

  • IP Address Range Limitation: Some routers may have a limited range of IP addresses available for DHCP allocation. If all the available IP addresses are already in use, the PS5 won't be able to obtain an IP address.

  • Hardware Issues: Rarely, hardware problems with the PS5's network interface or the router's Ethernet port can cause issues when attempting to obtain an IP address.

  • ISP (Internet Service Provider) Issues: Network problems caused by your internet service provider, such as temporary outages or server issues, can affect the PS5's ability to connect and obtain an IP address.

Here's how to fix can't obtain IP address on PS5

Check Network Connections

The first step in resolving the "Can't Obtain IP Address" issue is to ensure that all network connections are properly set up. Verify the following:

  • Ethernet Connection: If you're using an Ethernet cable to connect your PS5 to the router, make sure the cable is securely plugged into both the console and the router.

  • Wi-Fi Connection: For a wireless connection, ensure that your PS5 is within range of the Wi-Fi router and that the router is functioning correctly.

  • Restart Router: Sometimes, a simple router restart can resolve connectivity issues. Unplug the power cord, wait for about 30 seconds, and then plug it back in.


Restart the PS5

A basic troubleshooting step for any electronic device is to restart it. Power off your PS5 completely, wait for a minute, and then power it back on. This process can often clear temporary glitches and resolve minor connectivity problems.


Reset Network Settings

Resetting network settings on your PS5 can help fix any misconfigurations that might be causing the "Can't Obtain IP Address" error. To reset network settings:

  • Go to the PS5 Home Screen.
  • Select "Settings" (gear icon).
  • Scroll down and choose "Network."
  • Select "Settings."
  • Choose "Set Up Internet Connection."
  • Follow the on-screen instructions to reset the network settings.
Once you complete the setting up internet connection you have successfully reset the network settings.


Use Manual IP Address Settings

If the automatic IP address configuration is not working, you can try setting up a manual IP address on your PS5. To do this:

  • Go to the PS5 Home Screen.
  • Select "Settings" (gear icon).
  • Scroll down and choose "Network."
  • Select "Settings."
  • Choose "Set Up Internet Connection."
  • Select "Use Wi-Fi" or "Use a LAN Cable," depending on your connection type.
  • Choose "Custom."
  • Follow the on-screen instructions and select "Manual" when prompted to set up the IP address.
  • Enter the necessary IP address, Subnet Mask, Default Gateway, and DNS settings (you can get these from your router's settings or internet service provider).
  • Complete the setup process and test your connection.


Check for Network Interference

Sometimes, wireless interference can cause connection problems. Ensure that your PS5 is placed away from other electronic devices, such as cordless phones, microwaves, and Bluetooth devices. These devices can disrupt the Wi-Fi signal and affect network connectivity. Additionally, consider changing the Wi-Fi channel on your router to minimize interference from neighboring networks.


Power Cycle the Router

Performing a power cycle on your router can help resolve network issues. Turn off the router and unplug it from the power source. Wait for about 30 seconds before plugging it back in and turning it on. After the router fully restarts, attempt to connect your PS5 to the network again.


Clear Cache on PS5

Clearing the cache on your PS5 can potentially resolve software-related problems affecting the network connection. To clear the cache:

  • Power off your PS5.
  • Unplug the power cable from the back of the console.
  • Wait for a few minutes, then plug the power cable back in.
  • Power on the PS5 and check if the "Can't Obtain IP Address" issue is resolved.


Disable MAC Address Filtering

If you have enabled MAC address filtering on your router, it may prevent your PS5 from connecting to the network. To test if this is the issue, temporarily disable MAC address filtering on your router's settings and attempt to connect your PS5 again. If it works, you can either add the PS5's MAC address to the allowed list or keep the filtering disabled (though it's not recommended for security reasons).


Connect via Wired Connection

If you are encountering persistent Wi-Fi connectivity issues, consider connecting your PS5 to the router via an Ethernet cable. A wired connection is generally more stable and less susceptible to interference, providing a more reliable online experience.


Check for Router Firmware Updates

Router manufacturers often release firmware updates to address known issues and enhance performance. Check your router manufacturer's website for the latest firmware version and instructions on how to update it. An updated router firmware can potentially resolve compatibility issues and improve network stability.


Contact Your Internet Service Provider (ISP)

If none of the above steps resolve the issue, there might be a problem with your internet service or router. Reach out to your ISP for assistance or consider resetting your router to its factory settings.


Conclusion

Encountering the "Can't Obtain IP Address" error on your PS5 can be frustrating, but with the troubleshooting steps and additional tips provided in this guide, you can effectively resolve the issue. 


Ensure proper network connections, restart your PS5 and router, update system software, and consider using manual IP address settings or a wired connection if needed. 


Additionally, check for network interference and router firmware updates to optimize your network performance. By following these measures, you can enjoy uninterrupted gaming and online experiences on your PS5. If the issue persists, you may want to reach out to Sony's customer support or your internet service provider for further assistance.